Annual Report 2019
Strengthening for Future Development
Mission Statement & Core Values
To provide exceptional early learning experiences and child care services to children and their families in a community of diverse needs.
Network Child Care Services (Network) operates and delivers services and programs guided by a shared belief in core values and principles. Network values:
- Children, families, their needs, and the needs of their community, as the pivotal purpose of our ambition.
- Mutual respect, diversity, inclusiveness, and equity in all its services and decision-making practices.
- Positive and responsive engagement and ongoing communication with parents/guardians for their unique strengths, perspectives and contributions to our program that will enable us to best meet their child’s needs.
- The dedicated Staff and Affiliated Home Child Care Providers and their professional contribution, continuous professional learning, and commitment to Network’s mission statement and goals.
- Liaisons with community partners and resources who provide opportunities for the children to develop close connections with a wide range of community supports.
Network is committed to achieving and maintaining equity, respect, dignity and inclusiveness, in all of its activities. Network’s objective is to welcome, support, recognize and honour the uniqueness of each and every individual who is part of the Network community. Network prides itself in embracing and respecting diverse backgrounds, values, and perspectives within its community and strives to create environments and spaces that are safe and comfortable and where everyone is accepted for who they are.
In support of those goals, Network:
- Strives to maintain equitable representation throughout its community.
- Honours and respects religious, racial, and cultural diversity and their intersecting identities.
- Insists on conduct that promotes mutual respect, inclusiveness, and equity for individuals of all race, ethnicity, gender, sexual orientation, class, age, religious beliefs and physical abilities.
- Seeks to enrich our understanding and knowledge of Indigenous perspectives and work towards implementing the Calls to Action issued by the Truth and Reconciliation Commission as applicable specifically to the education and care of children.
- Promotes accessibility by identifying, preventing and removing barriers in all our facilities, programs and services.
- Provides support and accommodation for students who may be experiencing a diverse range of social, emotional and physical health needs.
- Condemns all forms of racism including systemic, prejudice, stereotyping, racial profiling and micro-aggressions. Our commitment to diversity is reflected in Network’s services, decision-making practices, culture and policies.
Board President’s and Executive Director’s Report
Network has been in a process of vast expansion while looking towards the future in this ever-shifting world of early years’ education and care.
This progress has introduced new challenges and exciting opportunities, such as the expansion of both our child care centres and our home child care program. Amongst all of this change, Network embraced 2019 as a time to continue seeking new pathways, while also looking inwards, and reflecting on the values and principles that enrich and define Network as an organization. This reflection and grounding has allowed Network to build further upon its already impressive foundations, and focus efforts into supporting the quality care and early years learning offered through our 18 child care centres and our home child care program.
Our specific efforts in 2019 focused on the following endeavours:
- The relocation of the St. Nicholas Child Care Centre from 3840 Finch Avenue East to a brand new location at 1020 McNicoll Avenue;
- Ensuring that Network has created and maintained a collaborative environment that always supports the everyday work of all staff;
- The transfer to a new VOIP phone system, and the creation of a centralized phone number for all programs throughout the organization;
- An intensive expansion of our Home Child Care Program, thus increasing the number of Affiliated Home Child Care Providers with Network by 20 locations;
- A summer picnic to gather with our Affiliated Home Child Care Providers and the children in their care in order to celebrate their hard work and commitment;
- The ongoing provision of continuing education for all Centre Staff and Affiliated Home Child Care Providers. Continuing education for our staff and providers is vital within such a rapidly-evolving sector as child care, and creating opportunities for our team members to acquire new knowledge and skill-sets in turn improves every aspect of our organization. Specific examples of sessions are as follows:
- An organization-wide recertification of Standard First and CPR Level - C / AED;
- Achieving AQI Standards in Centres;
- Running Your Home Child Care Business;
- Nature as a Classroom;
- Honouring Home Languages in Early Childhood;
- Early intervention and identification of children with extra support needs;
- Trauma: Building Resilient Children;
- Autism Spectrum Disorder: How Providers Can Support Families;
- The Before & After School Environment: Transitions and Challenging Behaviours;
- Difficult Conversations: Growing Your Articulation Skills;
- What's in your Toolbox - Behaviour Strategies to Support Children to be Successful;
- Understanding Learning Through Play: Sharing How Does Learning Happen with Parents.
As we look towards the future, we anticipate that our reflection and the work completed in 2019 and through this year will act as a baseline that we can build upon to continue expanding and adapting Network in the changing world of early years and child care.
We would like to take this opportunity to acknowledge the ongoing assistance and support of the Ontario Ministry of Education, the City of Toronto Children’s Services, and the Toronto Catholic District School Board. Network truly appreciates their efforts and looks forward to their valued ongoing support and encouragement. We would like to reassure them of our continued commitment to deliver programs of the highest calibre that are grounded in our principles of excellence, responsibility, and integrity.
We would like to thank the tireless efforts of our wonderful staff and Affiliated Home Child Care Providers, without whom Network could not operate and offer quality child care programming to families within our communities.
We would also like to extend our most sincere thanks and appreciation to all the parents and families who trust us daily with the safety and care of their children. Their confidence in our programs and services has been essential to Network’s success. We would like to reassure them that our efforts are designed to offer the best to each and every child.
Finally, we would like to extend a very warm and heartfelt thank you to Network’s Board of Directors for their thoughtful insights and valued leadership, as well as all the Advisors, individuals and community partners who have contributed to Network’s advancement over the past year! As we reflect on the year passed, we look forward to new endeavors, and the continued provision of quality early years learning and care for the children throughout our programs.
- Official opening of the Bendale Acres Child Care Centre. This new centre will service families in the Scarborough area. Similar to our St. Nicholas location, Bendale Acres is located within a senior’s facility in order to satisfy Network’s intention to deliver support for intergenerational programs.
- Network will move all its clients to a Pre-Authorized Debit system for paying fees. This will modernize Network by offering automatic and contactless payments for its families.
- Network will begin renovation projects in the Group, Jubilee and Just Kids centres to add infant rooms, thus expanding our offering to more families and providing more child care spaces.
- Network plans to add the role of a Communications and Special Events Coordinator. This role will support our Administrative team and create competitive communication strategies to strengthen Network’s presence in our community.
- Network will begin renovation work to our head office located at 756 Ossington Ave in Toronto. This project will make our office a more modern and comfortable environment for employees and visitors.
- Continue to provide enriching training around the Paint Your Plate program. Since many children eat their food in a child care setting, this is a prime opportunity to help encourage children to develop positive eating behaviours and relationships with food.
2019 Year In Numbers
St. Nicholas Relocation
In August 2019 the St. Nicholas Child Care Centre relocated and found a new home in the Tendercare Living Centre at 1020 McNicoll Avenue, on the corner of McNicoll and Victoria Park. St. Nicholas has moved into a brand-new, renovated space that allows the centre to continue offering quality play-based programming, based on the fundamentals of the Ontario Ministry of Education’s ELECT Framework and How Does Learning Happen pedagogy.
The new centre accommodates two toddler and two preschool playrooms from the previous location, as well as an additional playroom for infants. St. Nicholas is excited to welcome new families into their infant care programming and looks forward to connecting further with the community, and the Tendercare Living Centre. This new facility offers families and children the opportunity to take part in inter-generational programming with the residents of the long-term care home, who in turn are able to engage with the children through music and storytelling.
The St. Nicholas Child Care Centre looks forward to offering quality child care and early years learning in the community far into the future!
Our mantra is to help children develop holistically in all areas of physical, social and emotional development with the guidance of our caring teachers.”
—Fei Huang, Supervisor at St. Nicholas
Expansion of HCC & an Interview with Lisa Guarini, Our Home Child Care Supervisor
I came to this role in April 2018. At that time, we had a total of 67 Affiliated Providers who were actively working with Network. However, I noticed that there was a need in the community for more home child care. Not only did we have wait lists, but many of our homes were filled to capacity. There were also gaps throughout the city, where there was high demand for child care, but no providers in those areas. It was obvious that we needed an expansion to service more families who were in need of care.
We began recruiting right away, firstly by identifying the areas where we had no home child care providers and started from there. We posted ads around the community on bulletin boards, and the calls started coming in! The ads attracted a lot of attention from parents looking for care but also women who were interested in doing this in their homes.
Currently, many of our Affiliated Providers are single parents or stay at home moms, so it was important for us to offer these women an opportunity to run a business from their home and have employment that was fulfilling for them. Some of our Affiliated Providers were actually once teachers in their home countries, so this was also a unique opportunity for them to use their skills and past experience.
It was important for our recruiting efforts to meet the needs of the community, as well expand Network’s footprint. We started taking applications in from women who wanted to license their home for child care, then I connected with the interested ladies and began the process.
It’s a process! (laughs) We start with a screening interview and a questionnaire. Once they pass that, I set up an appointment to go visit their home (safety is everyone’s top priority, so we use a buddy system when going into homes). From there we’ll do an assessment of the care space they want to use, such as a living room or dining room. We’ll look at the space from a health and safety perspective, all while following Ministry of Education Guidelines.
We do what’s called an Assessment for Quality Improvement, this measures the program quality in early learning settings, and is mandated by Toronto Children’s Services. Once that’s complete, we have yet more paperwork around vulnerable sector checks and immunization records for all members of the household.
All our Affiliated Providers are trained and certified in First Aid and CPR. They also go through all sorts of training provided by Network, in regards to child development, programming, menu planning using Canada’s food guide and behavior guidance amongst other topics. Before a new provider can take on their first clients, they need to do at least 20 hours of initial training. We want all our Affiliated Providers to not only be passionate about what they do but also understand the regulations and why it’s important.
We do all this to ensure this is a safe and trustworthy space before we can license the home. Just before the provider can receive their official license and provider number, the care taker will set up their space with tables, chairs, books, toys and shelving. The whole process can take up to 3 to 6 months to complete, as it’s quite lengthy and thorough. However, we want to ensure that as an agency we always provide the highest quality of care, and that includes the care that our Affiliated Providers give to our families.
Home Child Care is licensed by the Ministry of Education, it’s regulated, and our consultants do home inspections every month to ensure that the space is compliant and that the standards of care are consistently met. What goes on in that child care space is controlled and monitored and we are transparent to our families about what’s going on inside the home, just as it would be a child care centre.
We want people to know that home child care is done by professionals whom we license, train and keep them accountable because they are operating under Network’s umbrella.
At the end of 2019, we had 81 Affiliated Providers operating under Network Child Care Services.
The work done this year has helped us to establish a solid foundation of presenting Home Child Care as another avenue for parents to look into when selecting care.
We did so much advertising and recruiting in those areas of the city that were in need of more care options, that we really got our name (Network) known. Before that, residents in those areas didn’t know who Network was but now they do.
Looking forward to 2020, we plan to continue to expand our home child care options into more neighborhoods and give more women opportunities to establish fulfilling careers for themselves, right from their own homes.
First and foremost, a parent should know that although the provider is working in her home, it is a licensed private residence. Like I said earlier, the care taker goes through a lengthy process to make that space licensed and that it abides by all Ministry [of Education] guidelines. Network takes this very seriously.
A huge benefit of home child care is that it’s care provided in a very small group setting. This means that more attention is given to the child, there is a lot more one on one time between the provider and child, as well more accommodations can be made to that child’s needs. It’s also an opportunity for the provider, parent and child to develop relationships that are extra special. Especially for new parents, as they really rely on that provider to guide them as parents. The providers themselves have experience raising their own children and it’s something that they’re very enthusiastic about.
Although it’s in a private residence, the environment itself is very stimulating for the children because the care space is set up like a mini child care. The children are also in a mixed age group setting, which means siblings can interact and be kept together during the day. Those are just a few things that make home child care unique over other care.
• Subsidized Child Care Fees (52.1%) $9,250,563
• Child Care Fees (24.6%) $4,366,505
• Grant Revenue (23%) $4,087,944
• Other Revenue (0.3%) $51,801
Total Revenue $17,756,812
• Salaries and Benefits (60.8%) $10,458,319
• Provider & Contractor Fees (17.7%) $3,037,274
• Occupancy Costs (8%) $1,385,516
• Food (4.5%) $774,426
• Program (4.3%) $740,965
• Office and Administrative (3.9%) $676,878
• Amortization (0.8%) $134,891
Total Expenses $17,208,268
Revenue Over Expenses $548,544
Note: Copies of financial statements audited by Ramesar & Associates CA Professional Corporation, may be provided upon request.
Abraham, Kimberly Veronica
Afroze Hossain, Shahina
Agnes, Lee Li Nee
Akter, Mosa Nazma
Ayalew, Hana Abebe
Bautista, Ma Richel
Bustamante, Crisanto Paulo
Caycho, Juana Balbina
Cen, Shu Yi
Chang, Chin Yao
Chavarria, Carla Maria
Chen, Yan Lan
Chung, Stephanie Chin Yu
De Cicco, Barbara
Delos Angeles, Loretta
Dyer, Alloris Oneka
Everatt, Maureen Rose
Feng, Mei Xia
Gallant-Samanica, Megan Mae
Garcia, Joanna Mae
Guarini, Italia Lisa
He, Yu Juan Ivy
Huang, Fei Fei
Huang, Jane Zhiqian
James, Antoinnia Briana
Karaagac Sag, Filiz
Lee, Hyun Ju
Li, Xue Lian
Li, Mingyu Cherrie
Lin, Min Yan
Linga, Maricel Mejia
Liu, Wan Chi
Maclean, Effie Jane
Magalhaes De Oliveira, Patricia
Mai, Min Yu
Malakovski, Christina Michelle
Maramba, Whiza Anne
Nehal, Manveer Kaur
Oropeza Diaz, Angela
Pacheco, Sally Medeiros
Padilla, Joana Laurice M
Popy, Rehana Akter
Qadir, Sayida Binish
Reid, Raven Olivia
Risso-Rocco, Doris Isabel
Riverol Diaz, Tania
Rocha, Jennifer Maria
Silva - Armas, Marlene
Simmak, Harmandeep Kaur
Simon, Sonia Laurell
Stratis, Stellina Alexandra
Suero, Gene Erika
Thach, Thi Set Kha
Vo, Hoang Phuong Thao
Wang, Chong Wen
Williams, Harlene Arlene
Wu, Qing Feng
Yoon, Hyun Kyung
Zambrano, Ashley Elizabeth
Zheng, Su Chen
Mr. Stephen Males, LL.B - President
Ms. Gina Papadakis - Secretary
Mr. Nick Tsimidis, CPA - Treasurer
Ms. Minodora Grigorescu - Director
Mr. Bob Monteiro - Director
Mr. Stan Smyer - Past President
Ms. Aira Aitken
Ms. Susan Menchinton
BDO Canada, LLP
Ms. Andrea Young, RD
Douglas R. Varty CPA, CA
KRP LLP Chartered Professional Accountants
Crawford Chondon & Partners LLP
Rae, Christen Jeffries LLP
Christina Michelle Malakovski
Nadia Stirpe – Georgiou
Jane Zhiqian Huang
Doris Isabel Risso-Rocco
De Melo, Carmen
Evans Sealy, Rita
Isak, Ubax Aden
Joseph St. Marie, Sarah
Mamo Siber, Rahel
Mohamed, Dunia Farah
Mohamed, Farhia H
Omar Ege, Lula
Ontario Ministry of Education
City of Toronto
Toronto District Catholic School Board
Home Child Care Association of Ontario (HCCAO)
Canadian Child Care Federation
Coalition for Better Child Care
City of Toronto, Every Child Belongs
Davenport Perth Neighbourhood Centre
The Four Villages Community Health Centre
Home Child Care Association of Toronto
Ontario Studies in Education (OISE)
Parkdale Queen West Community Health Centre
Quality Early Learning Network (QELN)
“I found the quality of Satellite daycare to be of very high caliber – in terms of the care, the facility, the programming and the food. Jack’s teachers were kind, nurturing and professional. Jack settled into the daycare with ease and was happy to go to daycare every day.”
—Parent at Satellite
“We are grateful for every one of you. Thank you for your hard work […] in caring and teaching our kids.”
—Parent at Child’s Nest
“Thank you so much for your care and dedication to our family and Leila’s development. We really appreciate you and the entire Child’s Nest staff.”
—Parent at Child’s Nest
“My family is very happy and thankful to all the staff at Network Childcare. Our daughter attended the daycare since JK […] Knowing that our child is in the best care possible is a big thing for us as parents, giving us peace of mind.”
—Parent at St. Maria Goretti Before & After School Program
“Words simply cannot express how thankful we are. In just a few short years, Abigail has learned a lot and has shown us—her own parents that she can be a very expressive, kind, and sweet little girl. We have you to thank for being there as her caregivers during the day.”
—Parent at Metamorphosis
“Thank you for everything you do! You teach, help and care for Leo and his happiness and enjoyment is very evident by the big smile he has when we pick him up!”
—Parent at Metamorphosis
“I have been with [Network] for 7 years now. Everyone is friendly and kind, polite and understanding. Alicia, Joana, Victoria, Marlon, Georgia--everyone is very caring. Effie's food is amazing and to die for. My girls absolutely love it.”
—Parent at Holy Cross
“Shukri took care of my daughter to the extent that she would sometimes not want to go home with me! Everyday after her bath, she would always say “let’s go to Ms. Shukri mummy”. I want to say a big thank you to Ms. Shukri for taking good care of my daughter.”
—Parent with Home Child Care Provider
“Helan provides a supportive and loving environment to our daughter. She thrives with stories, songs, crafts, dress up, games, and playmates. We are thankful for the hard work and consistent care Helan puts into her home child care.”
—Parent with Home Child Care Provider