Annual Report 2020
Mission Statement & Core Values
To provide exceptional early learning experiences and child care services to children and their families in a community of diverse needs.
Network Child Care Services (Network) operates and delivers services and programs guided by a shared belief in core values and principles. Network values:
- Children, families, their needs, and the needs of their community, as the pivotal purpose of our ambition.
- Mutual respect, diversity, inclusiveness, and equity in all its services and decision-making practices.
- Positive and responsive engagement and ongoing communication with parents/guardians for their unique strengths, perspectives and contributions to our program that will enable us to best meet their child’s needs.
- The dedicated Staff and Affiliated Home Child Care Providers and their professional contribution, continuous professional learning, and commitment to Network’s mission statement and goals.
- Liaisons with community partners and resources who provide opportunities for the children to develop close connections with a wide range of community supports.
Network is committed to achieving and maintaining equity, respect, dignity and inclusiveness, in all of its activities. Network’s objective is to welcome, support, recognize and honour the uniqueness of each and every individual who is part of the Network community. Network prides itself in embracing and respecting diverse backgrounds, values, and perspectives within its community and strives to create environments and spaces that are safe and comfortable and where everyone is accepted for who they are.
In support of those goals, Network:
- Strives to maintain equitable representation throughout its community.
- Honours and respects religious, racial, and cultural diversity and their intersecting identities.
- Insists on conduct that promotes mutual respect, inclusiveness, and equity for individuals of all race, ethnicity, gender, sexual orientation, class, age, religious beliefs and physical abilities.
- Seeks to enrich our understanding and knowledge of Indigenous perspectives and work towards implementing the Calls to Action issued by the Truth and Reconciliation Commission as applicable specifically to the education and care of children.
- Promotes accessibility by identifying, preventing and removing barriers in all our facilities, programs and services.
- Provides support and accommodation for students who may be experiencing a diverse range of social, emotional and physical health needs.
- Condemns all forms of racism including systemic, prejudice, stereotyping, racial profiling and micro-aggressions. Our commitment to diversity is reflected in Network’s services, decision-making practices, culture and policies.
Letter from the Premier & a Message from the Mayor
Board President’s and Executive Director’s Report
Welcome to Network’s celebratory 30th year in providing licensed, early years and child care services to families with young children in Toronto.
Thirty years ago, this past September, Network launched the beginning of what has become a child care organization which has provided dedicated, licensed and exceptional care, to thousands of children and families throughout Toronto.
We are extremely proud to report that with our measured growth and stability coupled with integrity and success, we have continued to meet the challenges and restrictions of this past year. The COVID-19 pandemic has brought about the need for everyone to be resilient and resourceful as we pivoted, became “virtual” and “met” each other in both new and unique ways. Personal protective equipment and physical distancing remain as part of the aftershock of this virus to which numerous loved ones were lost, including those among us at Network. All the while, Network has remained true to our values that every child is a unique individual and deserves the best child care program possible despite these incredible impediments and restrictions. There is no doubt that Network’s continued success would not have been achieved without the dedicated and tireless efforts of Network’s talented Educators, Staff and affiliated Home Child Care Providers.
As we look back to Network’s 2020 calendar year, which is a reflection of this Annual Report, a global pandemic was declared, and the World required a restructuring of how to move forward through this elusive and incredibly difficult challenge. Schools and child care sites were closed while we considered how as a society we would educate and support our children while remaining fearful of what the future months would bring. Slowly, the movement of everything to being “online” took hold, and Network too responded with instrumental creativity to keep everyone safe. Virtual learning, through every type of electronic device, became the realm of education and care, delivered in a positive and safe manner, to children throughout our Organization. Network’s website and online portals brought hours of content which would delight, educate, and keep children happy while we waited out the many months of uncertainty. As Spring 2020 turned to Summer 2020, the Ontario Government provided direction for licensed child care programs to begin reopening with stringent restrictions which Network met at every juncture. Gradually as the year came to a close, Network had welcomed many children and families back to “in person” care as the need for children to learn and grow in their newly defined “cohorts” became our new-normal in delivering child care. Network’s resilient and exceptionally resourceful Staff and affiliated Home Child Care Providers met these challenges with pride and determination ensuring they could provide high-quality care as safely as possible.
Network’s resiliency was also positively challenged during the year 2020, as Network invested in a number of capital projects to greatly improve the delivery of child care to several of its sites. Work began at Network’s Group, Just Kids and Jubilee Child Care Centres which received funding from the City of Toronto Children’s Services, to create Infant Care settings within these Centres. The Centres themselves also received necessary upgrades which successfully enhanced the child care environment for all children at these sites. Network also began the relocation of its Home Child Care Program Office, to be housed in the same building as Network’s Satellite Child Care Centre. This space offered the Staff a new venue from which to continue to support Network’s affiliated Home Child Care Providers. Finally, work also began at Network’s main office which had required many necessary renovations for many years. While many of Network’s Staff safely continued to work remotely during 2020, the main office space received an environmental overhaul which continued into the New Year.
As we plan for Network’s future growth in this new decade, we would like to take this opportunity to acknowledge the ongoing assistance and support and express our deepest gratitude to the Ministry of Education, the City of Toronto Children’s Services, and the Toronto Catholic District School Board. Certainly, without the necessary funding which Network received from the City of Toronto Children’s Services, the capital projects, which were mentioned earlier, would not have been possible.
We would also like to extend our most sincere thanks and appreciation to all parents and families who have trusted Network to care for their children, particularly during the most difficult pandemic which the World has experienced in a century. Their confidence in our programs and in our Educators has been both impactful and crucial to Network’s success as we navigated the year through 2020 into 2021.
Lastly, a very warm and heartfelt thank you to Network’s Board of Directors and Advisors for their thoughtful insight and committed leadership as well as all the individuals and community partners who have contributed to Network’s advancement over the past year! As our Organization reflects on this past year, we at Network remain steadfastly committed to delivering safe child care of the highest possible calibre throughout all our programs. Network was founded on strong principles, and we are proud to uphold those principles with excellence, responsibility, resiliency, and integrity.
Opening of Bendale
Our Bendale Acres Child Care Centre officially opened in August 2020! This new centre services families in the Scarborough area. Similar to our St. Nicholas location, Bendale Acres is located within a long-term care home for Senior Citizens, continuing Networks support and involvement in intergenerational programs.
Renovations commence at Head Office
Network began renovation work at our Head Office located at 756 Ossington Ave in Toronto in April 2020. Due to COVID-19, Head Office staff moved to working remotely and it provided the ideal opportunity to begin construction as it wouldn’t be disruptive to our staff or visitors. This project has made our office a more modern and comfortable environment for employees and visitors.
Renovations commence across three Centres
Network began renovation projects in the Group, Jubilee and Just Kids Centres to add infant rooms, and other general upgrades to the physical space. Thus, expanding and improving our offering to more families and providing more child care spaces.
Hiring of Communications Coordinator
Network hired a Communications and Special Events Coordinator, Agata Siczek. Agata’s contributions have supported our Administrative and Management team and created competitive communication strategies to strengthen Network’s presence in our community.
Begin plans for renovation of HCC office
Network started working with architects to begin planning the new location of our HCC office. From floor plans to strategic furniture choices, the vision for this new office had begun to formulate.
Implementation of EFT payments
Network successfully moved all its clients to a Pre-Authorized Debit system for paying child care fees. This has modernized Network by offering automatic and contactless payments for its families, removing the need for and risks of in-person cash handling, and simplified the process for our Accounting team.
2020 Year In Numbers
Making Your Children Our Priority for 30 Years
1991Original Logo: Network Child Care Services of Metropolitan Toronto Inc. begins operation with a Home Child Care Program.
1992The Group Centre is licensed and opens to receive children.
1993Network’s Board of Directors pass the first By-laws for the Organization.
• Expansion of affiliated Home Child Care Providers in the west end of Toronto.
• Satellite Centre opens to delight of families waiting for care.
• Network has long waiting lists for its programs and services.
• City of Toronto begins amalgamation process.
• Major upheaval in Child Care Sector – Network plans service delivery model that meets these challenges.
• Official name change to Network Child Care Services.
1997Toy lending library in operation.
1998Family Consultants and Resource Teachers continue to support our growing group of Home Child Care Providers.
• Network meets with community stakeholders on furthering quality child care goals.
• Expansion of on-site child care at Trade Shows and Special Events.
2000Music and Movement classes are launched at Network’s programs.
200110th Anniversary: Network is a decade old!
2002Annual Women’s Symposium launched to explore issues important to women in the community.
• Wade Avenue Centre opens.
• Home Child Care Providers from Victoria Day Care join Network.
2004Metamorphosis Child Care Centre opens to neighbourhood acclaim in East End of Toronto.
• St. Nicholas Child Care Centre starts delivering much-needed service to North Scarborough.
• The “Best Start” programs are launched throughout the City of Toronto.
• 15th Anniversary
• Just Kids Child Care Centre joins Network, along with 15 Home Care Providers in the Keele area.
• St. Nicholas and St. Gabriel Lalemant “Best Start” locations are opened.
2007St. Aidan Best Start Site opens in January of this year.
2008Full Day Early Learning initiative begins, based on province’s “Early Learning for Every Child Today (ELECT)”.
2009Network chairs HCCAO Annual Conference in Toronto.
• Full-Day Kindergarten rolls out across Ontario.
• Network expands its training and continuing education programs for Centre Staff and Providers.
• Child’s Nest opens as a newly renovated site at 121 Cosburn Avenue.
• Group Centre welcomes 16 new Preschool children.
2012Before and After School Care begins at Holy Cross Elementary School.
• Child’s Nest’s renovations at 123 Cosburn Avenue are completed and a beautiful new Centre is born!
• Network now operates 11 programs.
• St. Maria Goretti and St. Albert are launched as new Before and After School sites.
• 121 staff are now employed with Network and 80 Providers are affiliated with the Organization.
• Network hires a Trainer to enhance its Continuing Education programs.
• Network hosts the HCCAO’s Annual Conference at the Novotel Hotel.How Does Learning Happen? is launched as a resource model.
• Dane Avenue Early Learning and Child Care Centre is launched.
• St Aidan’s welcomes 10 new infants.
• In our 25th year, over 200 Network Centre Staff and Affiliated Home Child Care Providers deliver quality child care to Toronto families.
• Network’s website is revamped and launched.
• Network releases a new logo.
• Jubilee Early Years Learning & Child Care Centre opens its doors.
• St. Agatha B&A School Program was launched in September 2017
• ADP (Automatic Data Processing), a cloud-based human resources and payroll management software is implemented at Network.
• Annunciation School and St. Victor Before & After Child Care Programs are added to Network’s growing list of programs.
• Lansing Early Years Learning & Child Care Centre opens its doors in North York.
2019St. Nicholas Early Years Learning & Child Care Centre is relocated and adds an infant room.
• Bendale Acres Early Years Learning & Child Care Centre opens, marking Network’s 19th Child Care Centre in the GTA.
• Capital Projects commence at Group, Jubilee and Just Kids to add infant rooms. Major renovations begin at Network’s Head Office to upgrade workspace.
• Network Child Care Services celebrates 30 years of serving Toronto and the GTA.
• Home Child Care office is renovated with a brand new workspace at 720 Ossington Avenue.
• Capital Projects completed with contemporary head office workspace, and 3 new infant rooms added at 3 Centres.
“Please accept my sincere gratitude for every smile you put on my child’s face, and for teaching to be patient, friendly, and caring. I cannot thank you enough for all the happy moments my son shared with you throughout your time together.”
—Saba W., Parent from Metamorphosis Early Years Learning & Child Care Centre
“The child care setup in Maria's home is amazing, she has a variety of toys and activities for the children to keep learning, plus Maria's home cooked meals are a delicious bonus.”
—Vicky S., Parent with Provider Maria
“My two daughters have been with the daycare for over two years and five months respectively and I am very confident in the services that the daycare provides. My older daughter is always happy to go to the daycare every day.”
—Kehinde A., Parent from St. Aidan School Early Years Learning & Child Care Centre
“My daughter enjoys the wonderful ambience and care by the incredible staff of St. Aidan. She was 9 months when she joined, now she is one year old. I can truly say that I am happy and feel safe to send my daughter to St. Aidan child care centre each morning.”
—Emil J., Parent from St. Aidan School Early Years Learning & Child Care Centre
“Sarah has been a wonderful child care provider to Zion. She takes very good care of her. When she's caring for Zion, she also tries to educate her by making her write numbers, letters and has her do some drawing and painting. She is a great caregiver.”
—Parent with Provider Sarah St. Marie
“During the daycare closure due to COVID-19, we enjoyed the Ms. Sophia music videos that Network offered on their website. I was also put at ease by the communication by Network’s Executive Director and by Toni, the centre supervisor.”
—Alyssa E., Parent at Ossington Avenue South Early Years Learning & Child Care Centre (Satellite)
“Upon searching for a daycare in the midst of a pandemic I really thought there would be no hope finding somewhere accepting new enrolments. Thankfully, I was referred to Dane and the experience has been nothing short of amazing. My daughter has now been at Dane for 6 months and she loves it, she loves her teachers and her classmates, and I say this confidently, she has never had a bad day.”
—Sasha D., Parent at Dane Avenue Early Years Learning & Child Care Centre
“Just Kids child care centre is very well-run and feels like a secondary family to our kids. The incredible staff cares for each child, paying attention to their growth and development, while creating a fun and safe environment. I can leave my kids here in confidence knowing that they will flourish as young individuals.”
—Parent at Just Kids Early Years Learning & Child Care Centre
“Previously, every time we left him at school it was always difficult because he cried and never wanted to stay. Since he was in Holy Cross B&A care, those difficult times have ended for us. Now he is very happy every time I take him to the daycare in the morning and it’s amazing for me knowing that my child is well and happy. I only have good things to say about Holy Cross B&A.”
—Michelle B., Parent at Holy Cross Catholic Elementary School Before & After Child Care Program
“We are thrilled with the level of care that our twin boys have received at Wade child care centre. Within only a few weeks of starting, they were hugging their teachers goodbye and talking about their new friends from school. Since then, we have seen them flourish in almost every way imaginable. They are learning so much, their language has progressed exponentially, and they are getting exposed to so many new experiences.”
—Brynn C., Parent at Wade Avenue Early Years Learning & Child Care Centre
“Ms. Cherrie and staff at Annunciation Before & After School Care took the time to understand each of my child's needs so they could provide the support needed. They are responsive in case of questions and keep me informed daily on their progress. They also go above and beyond to ensure they are happy and engaged.”
—Parent from Annunciation Before & After School Care
“My daughter Jasmine was born during the start of the pandemic and due to that had no opportunities to interact with children her age. She spent most of her time at home. I was concerned about her starting daycare, as it was going to be a totally foreign environment with people in masks all day, but it has been amazing for her! Within a very short time, she was totally at home. I attribute that to the great staff at Dane. Every morning, she points to her jacket and is eager to leave for daycare.”
—Anita L., Parent at Dane Avenue Early Years Learning & Child Care Centre
"St. Aidan Child Care is the best option for my child not only because of the clear and rigorous audit criteria but also because of the great staff members who are currently present at the center. I could not have asked for a safer place to have my child attend daycare."
—Karima J., Parent from St. Aidan School Early Years Learning & Child Care Centre
“We are so grateful to be part of the Network Child Care Family! My daughter, Azalia, has thrived so much at Bendale Acres. She is learning so much and continues to surprise me with new things she discovers with her teacher everyday. I see a huge difference in all her domains from the very first day she started in the toddler room. Thank you, Network Child Care, for having amazing staff and for having a positive vision for the children!”
—Stephanie T., Parent from Bendale Acres CCC
A Look Back on 2020 & COVID-19
In January 2020, the media began to report on the emergence of a dangerous new virus. Gradually, the World Health Organization (WHO), who’s primary role is to direct international health within the United Nations’ system and to lead partners in global health responses, began to raise concerns about the spread of the virus. By early March the WHO declared COVID-19 a global pandemic and life as we knew it was irrevocably transformed.
As with all daily activities and operations, Network Child Care Services (Network) was confronted with the need to take immediate measures to ensure the safety of its community.
In the middle of March, in accordance with the directions of the Ministry of Education and the City of Toronto Children’s Services and Toronto Public Health, Network was obliged to suspend all its programs and services due to the outbreak of COVID-19. This decision impacted Network and hundreds of other child care operators around the city leaving nearly 80,000 children without care. The initial hope was that Network’s operations would be suspended for a short period of time but gradually everyone came to realize that the closure would extend for a much longer period.
Additionally, with the guidance and support from its Board of Directors, Network’s management had to implement a policy where all administrative staff would work from home or go on administrative leave until it was safe to return to work. This quickly became our new reality and was a difficult decision that Network did not take lightly.
Although services to our Families were suspended, Network wanted to provide support in the safest way possible. Staff worked diligently and tirelessly to enhance Network’s online platform and create a Family Resource portal. This portal was accessible through our website and families were able to view various resources such as pre-recorded, interactive “Music and Movement”, reading, art and design video sessions to support the new “learning from home” model. Network also initiated regular communications with its Families, Educators, Staff and affiliated Home Child Care Providers, so that it could share information and updates on all the various measures that were being introduced by both the federal and the provincial governments. Centre Supervisors and Home Child Care Consultants maintained contact with families and affiliated Home Child Care Providers directly over the telephone or virtually to extend any support and respond to any inquiries.
At the end of May 2020, Ontario and Ottawa reported that the severe COVID-19 restrictions would begin to be lifted on a very gradual basis. That meant that Network had to undertake intense and significant training in relation to the wearing and implementation of personal protective equipment (PPE), physical distancing measures in the child care environment, extensive new cleaning procedures and practices, and education on all policies and safety measures related to managing COVID-19. By the end of June 2020, it was determined that child care centres could resume “in person” care with strict capacity limits. It was evident that going back to work for Network staff would be fundamentally different in many aspects.
To support Network’s various emergency measures, its Human Resources Manager struck a Staff committee with representatives from all its divisions. Its specific mandate was to brainstorm, consult and determine the needs of all employees. Similarly, the Home Child Care Division organized an affiliated Provider “Town Hall” meeting to identify the needs and requirements for the reopening of Home Child Care locations.
In conjunction with the Human Resources Committee and the Home Child Care Division, Network’s Management worked with an external consultant to formulate a comprehensive reopening plan, which was then presented to Staff and affiliated Home Child Care Providers through various “Town Hall” meetings.
Network’s affiliated Home Child Care Providers began to reopen very gradually in July 2020. Care at Network’s Centres also resumed at a reduced capacity over the same period. With the return to “in person” learning in school during the month of September 2020, Network continued to ensure that all health and safety measures were strictly adhered to at all times.
Throughout 2020, all staff worked diligently to ensure that Network’s Child Care Centres and Home Child Care locations adhered to the strict public health measures, as mandated by the Government agencies including limits on capacity, and enhanced screening and cleaning. They all received the necessary training on the COVID-19 Guidelines, the enhanced policies and procedures, and the use of personal protective equipment PPE to ensure the safe return of the children.
The Network Community – Families, Staff, Educators, Managers, and affiliated Home Child Care Providers –are to be commended for their resiliency, unwavering support and commitment to ensuring the safe operation of its child care services.
• Grant Revenue (39.2%) $5,961,700
• Subsidized Child Care Fees (27.7%) $4,215,810
• Other Funding (18.7%) $2,843,174
• Child Care Fees (14.1%) $2,141,004
• Other Revenue (0.2%) $35,323
Total Revenue $15,197,011
• Salaries and Benefits (62.3%) $8,276,830
• Provider & Contractor Fees (11.8%) $1,560,834
• Occupancy Costs (9.7%) $1,291,956
• Program (5%) $774,426
• Office & Administrative (4.8%) $641,012
• Food (3.3%) $431,789
• Amortization (2.3%) $309,611
• Other Expenses (0.8%) $100,000
Total Expenses $13,276,756
Revenue Over Expenses $1,920,255
Note: Copies of financial statements audited by Ramesar & Associates CA Professional Corporation, may be provided upon request.
Lee Li Nee Agnes
Mosa Nazma Akter
Hana Abebe Ayalew
Arminda Joyce Bulatao
Crisanto Paulo Bustamante
Shu Yi Cen
Chin Yao Chang
Carla Maria Chavarria
Yan Lan Chen
Stephanie Chin Yu Chung
Barbara De Cicco
Loretta Delos Angeles
Alloris Oneka Dyer
Maureen Rose Everatt
Mei Xia Feng
Megan Mae Gallant-Samanica
Joanna Mae Garcia
Italia Lisa Guarini
Yu Juan Ivy He
Fei Fei Huang
Jane Zhiqian Huang
Antoinnia Briana James
Hyun Ju Lee
Xue Lian Li
Mingyu Cherrie Li
Min Yan Lin
Maricel Mejia Linga
Wan Chi Liu
Irma Joan Lopez-Laggui
Effie Jane Maclean
Min Yu Mai
Christina Michelle Malakovski
Whiza Anne Maramba
Rachel Man Shan Ng
Angela Oropeza Diaz
Sally Medeiros Pacheco
Joana Laurice M Padilla
Vera Mae Pagat
Rehana Akter Popy
Sayida Binish Qadir
Raven Olivia Reid
Doris Isabel Risso-Rocco
Marlene Silva - Armas
Sonia Laurell Simon
Stellina Alexandra Stratis
Thi Set Kha Thach
Hoang Phuong Thao Vo
Chong Wen Wang
Harlene Arlene Williams
Qing Feng Wu
Hyun Kyung Yoon
Mr. Stephen Males, LL.B - President
Ms. Gina Papadakis, BA, OCT - Secretary
Mr. Nick Tsimidis, CPA - Treasurer
Ms. Minodora Grigorescu, M.Ed. - Director
Mr. Bob Monteiro - Director
Mr. Stan Smyer - Past President
BDO Canada, LLP
Ms. Andrea Young, RD
Mr. Douglas R. Varty CPA, CA
KRP LLP Chartered Professional Accountants
Filion Wakely Thorup Angeletti LLP
Dale & Lessmann LLP
Crawford Chondon & Partners LLP
Christina Michelle Malakovski
Carmen De Melo
Rita Evans Sealy
Ubax Aden Isak
Sarah Joseph St. Marie
Dunia Farah Mohamed
Farhia H Mohamed
Lula Omar Ege
Rahel Mamo Siber
Ontario Ministry of Education
City of Toronto
Toronto District Catholic School Board
Home Child Care Association of Ontario (HCCAO)
Canadian Association of Exposition Managers
Canadian Child Care Federation
Coalition for Better Child Care
City of Toronto, District Child Care Advisory
City of Toronto, Every Child Belongs
Davenport Perth Neighbourhood Centre
The Four Villages Community Health Centre
Home Child Care Association of Toronto
Ontario Studies in Education (OISE)
Parkdale Queen West Community Health Centre
Quality Early Learning Network (QELN)