Annual Report 2023

The Optimal Advantage For Every Child Begins Here!

Photo: Children at Bendale Child Care Centre

Purpose, Guiding Principles & Core Values

PURPOSE

Network Child Care Services (Network) partners to provide every advantage for families through the provision of exceptional early learning and development experiences for their children so they all have the same opportunity to thrive and be fulfilled as part of a community of diverse needs.

GUIDING PRINCIPLES

  • All children deserve an equal advantage to thrive physically, emotionally, and intellectually because their early experiences and development are so important to them leading happy and productive lives.
  • We respect that families have the most important understanding of and perspective on their children and their requirements.
  • When families don’t have the capacity to provide equal advantage, resources need to be available so that children still have access to them.
  • Evidence-based research should determine what is best for childhood development.
  • Our knowledge and training are always current, which require continuous commitment as there is constant innovation and research-based initiatives.
  • We believe that to act with integrity, we must maintain the following principled values: Accountability, Diversity, Inclusiveness, Equity.

CORE VALUES

Network operates and delivers services and programs guided by a shared belief in core values including:

  • Providing exceptional services to children, families, and communities to meet their requirements.
  • Collaborating with families as integral partners in their child’s development, learning and education choices.
  • Dedication of its educators and affiliated home child care providers, and recognizing their professional contribution, continued professional development and commitment in fulfilling Network’s purpose.
  • Promoting mutual respect, diversity, inclusiveness, and equity in all its practices, services, and decision-making processes.
  • Maintaining integrity and dignity in all its services, practices, and operations.
  • Partnering with community organizations as providers of resources and support aids.
 

In our Programs, we all belong. Together we all get along.

Photo: Children learning at Holy Cross Child Care Centre

Board President's & Executive Director's Report

The 2023 calendar year for Network Child Care Services (Network), remained a steadfast time period of incremental growth and expansion. Building on gained successes, Network has continued to deliver early years and child care programs to young children and families as the child care sectors across Canada fully embraced the Canada-Wide Early Learning and Child Care Plan (CWELCC).

The Canada-Wide Early Learning and Child Care Plan (CWELCC) has continued to offer Canadian families significant reductions in child care fees as we strive for an average fee rate of ten dollars per day for regulated licensed child care, to be realized by the end of 2025.

With the COVID-19 pandemic securely in the past, along with the benefits of the CWELCC plan, 2023 brought an increase in the number of children and families returning to in-person activities. Families continued to actively seek child care which created an influx of enrollment for all of Network’s Child Care Centres.

Communication with families is a key contributor to the successes which Network attained in 2023. As the increase in enrollment took place, so did the reliance on Storypark, which remains Network’s primary electronic communication tool over the past two years with families throughout all of Network’s Child Care Centres. This application continues to provide timely updates to all family members of children who are cared for within Network’s Centres. Educators and centre supervisors are easily able to communicate with families who have subscribed to the app offering updates of each child’s experiences throughout her/his day.

By the spring of 2023, Network was excited to learn that it had been selected to operate its twentieth child care program located within the St. Bartholomew Catholic Elementary School. In continuing Network’s collaboration with the Toronto Catholic District School Board, this new site will offer both a centre-based program along with a Before & After School program.

With summer quickly transitioning to autumn, Network’s Board of Directors elected Bob Monteiro as its new President and Rachael Simser as its new Vice President. The Board of Directors heartwarmingly thanked Stephen Males for his years of service as Network’s President, and we were pleased that Stephen would continue to remain on Network’s Board of Directors.

Further successes were achieved in 2023 as Network began to implement its comprehensive information technology and cyber security assessments which had been identified the
year before.

In continuing to deliver Network’s enhanced programs and services as well as planning for future growth and development, we would like to acknowledge the ongoing assistance and support of the Ministry of Education, the City of Toronto Children’s Services, and the Toronto Catholic District School Board and express our gratitude.

We would also like to extend our most sincere thanks and appreciation to all families who have trusted Network to care for their children. Their confidence in our programs, our educators, the affiliated home child care providers, and staff, has been most impactful.

At this juncture, we would like to acknowledge Network’s dedicated educators, staff, and affiliated home child care providers who have staunchly committed themselves, each and every day, to delivering exceptional care to young children and families.

Finally, a very heartfelt thank you to Network’s Board of Directors and Advisors for their thoughtful insight and committed leadership, as well as the management team and the community partners who have contributed to Network’s advancement over the past year! As our Organization reflected on 2023, we at Network remain steadfastly committed to delivering exceptional child care services of the highest possible caliber throughout all our programs.

 

Bob Monteiro,
Board President

Spyros Volonakis,
Executive Director

 

2023 Highlights

2023 in Storypark Growth

New Lead Position

Susan Menchinton took on the role as Storypark Lead to help increase parent uptake of this family communication platform and boost staff usage across all sites. Network was also ready to expand into other key Storypark features.

Additional Storypark Features

Network staff began to use Storypark’s Community Posts and Child Notes features on a regular basis by July 2023 and moved all paper documentation for daily feeding, toileting/diapering records, and sleep checks to the digital Routines feature in Storypark by September 2023. The Storypark Lead delivered training sessions and created regular bulletins to help guide practice in these new areas.

Standardizing Storypark Use

The Lead gathered current on-site experiences and challenges, and looked at Storypark best practices, working closely with the platform’s quality assurance advisors and trainers. A plan was developed to set Network standards for the number and style of child Stories and other communication tools, write an Educator’s Guide, and deliver a variety of training sessions to support staff skills. Information was gathered for management on device requirements and technical support needs. Standardization training was completed by May 2023 and all sites were on goal by August 2023.

Added Support

A Storypark Advisory Committee with the Lead, selected Supervisors and a Program Manager was created to provide feedback on these changes and to plan for future Storypark use. The Lead also started a Storypark Ambassador Program with a dedicated staff member in each location to support use of existing features, help train new staff and participate in launching new initiatives.

Other 2023 Storypark Projects

Network participated in a webinar series on Staff Retention and featured in a Storypark Case Study on how to launch the platform as a multiple site organization, sharing our process for staff skill-building. Network also partnered with Storypark to beta test their advanced reporting function and a new attendance feature.

2023 in Program Support

Network’s Pedagogy Specialist and Storypark Lead

During 2023, Network’s Pedagogy Specialist and Storypark Lead, Susan Menchinton, supported Network’s Supervisors, Educators, Affiliated Home Child Care Providers and Management with a wide variety of initiatives geared to improving overall program delivery. Susan’s role involved a thorough review of Network’s pedagogical practice in the early years, before and after school and home child care programs, with a concentration on further aligning program delivery in these locations to Ministry and City of Toronto AQI standards. Her work also involved developing standards and training to fully utilize the Storypark application across all programs. Susan also began the Growers’ Club which allowed children throughout a select number of Network’s Centres to begin to experience the process of growing plants. This delightful initiative will continue throughout 2024 in partnership with Green Valley Landscaping in bringing a little bit of “the country to the city” in select Centres.

2023 Human Resources Activities

2023 Year in Numbers

63

Training Hours

20

Centre Locations

32

Languages Spoken

309

Staff

354486

Hours of Service

103

Affiliated Providers

5220

Children Served (HCC & CCC)

1640

Child Care Spaces

Locations

 

See Full Location Details

You can view all of our locations and their details here! Click the link to learn more!

Testimonials

  • Thao, Parent with Just Kids Early Years Learning and Child Care Centre.
    Just Kids Childcare Services is a well-run daycare that is like a secondary family to our kids. The incredible staff cares for each child, paying attention to their growth and development, while creating a fun and safe environment. I can leave my kids here in confidence knowing that they will flourish as young individuals.
    Thao, Parent with Just Kids Early Years Learning and Child Care Centre.
  • Megan J, Parent with Dane Avenue Early Years Learning and Child Care Centre
    My son has been attending Dane Avenue Child Care Centre since he was 13 months old. The staff are very attentive and friendly, and they have helped him grow into the wonderful preschooler he is today. When I was having concerns about his language development, the staff helped guide me through the process of getting him a resource teacher through the daycare so that he might get some extra assistance. This has also given the staff the tools and support they need to bolster his growth in this area.
    Megan J, Parent with Dane Avenue Early Years Learning and Child Care Centre
  • Aneesah M. Former employee of Network Child Care Services
    I have spent the past 6 years working as an ECE with Network’s Before and After School Program inside TCDSB schools. It has been an absolute pleasure and privilege to serve our community and family by providing quality child care filled with learning opportunities.
    Aneesah M. Former employee of Network Child Care Services
  • Blessing E., Parent with St. Aiden School Early Years Learning & Child Care Centre
    My son has been attending daycare at Network Child Care since he was about 1-year-old. He’s thriving and learning new things every day. I feel confident that my son is not just well cared for but loved. The smiles and growth I have seen says so much about the environment, it all comes down to the amazing staff.
    Blessing E., Parent with St. Aiden School Early Years Learning & Child Care Centre
  • Brynn C, Parent with Wade Avenue Early Years Learning and Child Care Centre
    We are thrilled with the level of care that our twin boys have received at Network on Wade Child Care Centre. Within only a few weeks of starting, they were hugging their teachers goodbye and talking about their new friends from school. Since then, we have seen them flourish in almost every way imaginable. They are learning so much, their language has progressed exponentially, and they are getting exposed to so many new experiences. They also eat better than I do most days! We’re so grateful to all the staff at Network for the incredible work they do to care for our boys each day.
    Brynn C, Parent with Wade Avenue Early Years Learning and Child Care Centre
  • Diane C.,Parent with Network Child Care Services
    I have had 2 children at the north location off Bloor and cannot recommend this place more to anyone who is looking for quality, caring child care with attention to care and programs. The communication is seamless and my children have thoroughly enjoyed their experience the last 2 years. I always look at turnover rates at Center’s and by far there is little to none. It is a family staff environment with mutual respect to both parents and children.
    Diane C.,Parent with Network Child Care Services
  • Namgyal O., Parent with Affiliated Home Child Care Provider, Jeeva
    Absolutely amazing experience! Always felt comfortable and trusted leaving my daughter in Jeeva’s care. She’s a genuinely kind human being who cares for your children like they are a part of her own family.
    Namgyal O., Parent with Affiliated Home Child Care Provider, Jeeva
  • Mark M., Parent with Affiliated Home Child Care Provider, Selam
    Selam has great energy that our little one immediately picked up on. Selam was very eager to accommodate our needs and wants - including cloth diapering and using gender neutral pronouns for our child. Selam helped us and our baby navigate growing pains with calm and patience.
    Mark M., Parent with Affiliated Home Child Care Provider, Selam
  • Stelios’s mom, Parent with Bendale Acres Child Care Centre
    Finding the right daycare for our 6-month-old baby, was not an easy journey. However, when we joined Network, we had a sense of relief. Teachers and assistants all are very professional. We were also able to see what activities our child is doing and be updated of the events/activities that are being held at the center through the Storypark app, which we like the most!
    Stelios’s mom, Parent with Bendale Acres Child Care Centre
  • LJ Predko, Parent with Before and After School Program
    We currently have two children, ages 6 and 10, who are under the watchful eye of the wonderful staff at Network Child Care Services who provide care through their day school. We have used the before and after school program, PA Day program, March Break and Summer programs and have always been very happy with the quality of the care as well as the actual CARING staff. The very kind, generous, funny, smart and consistent staff are confident in their abilities not only to keep our children safe, but physically and mentally stimulated, as well as keeping them accountable for their actions. The staff are never afraid to call out poor behaviour or poor choices. Equally, they generously distribute praise, prizes, and accolades where merit is due. Kindness, friendly competition, responsibility, and creativity are always encouraged. We are very happy with the services and the staff. Thank you!
    LJ Predko, Parent with Before and After School Program

2024 Initiatives

1

New Child Care Centre Site

Network Child Care Services (Network) will launch the St. Bartholomew Child Care Centre in September 2024. This new Centre will provide care for 10 infants, 15 toddlers, and 24 preschool children which will accompany Network’s Before and After School program currently providing care to school-age children. This is another exciting partnership with the Toronto Catholic District School Board as the Centre will be located within the St. Bartholomew Catholic Elementary School at 51 Heather Street, Scarborough.

2

Strategic Plan Initiative

During the first few months of 2024, Network will begin to seek the assistance and guidance of a professional firm to facilitate the development of a Strategic Plan which will support the Organization’s roadmap in the coming 3-5 years. This initiative will be a collaborative effort engaging all Network’s stakeholders and community partners. The Strategic Plan will build on the momentum which was attained during “The Blueprint Process” as Network prioritized key areas to enhance the programs and services which the Organization offers to an ever-growing community.

3

Annual Symposiums

Network continues to be proud to host exciting and educational Annual Symposiums for the Organization’s affiliated home child care providers, educators, and staff. These yearly events allow for all of us to reconnect, share experiences, and gain new insights as we continue to learn from each other. This year, the Annual Symposium for Network’s affiliated home child care providers will take place on October 16, 2024, and the Annual Symposium for educators and staff will take place on November 2, 2024.

4

Enhancing Health and Nutrition

Network Child Care Services (Network) has continually sought to consistently improve in all aspects of the Organization’s child care programs. This year, Network is proud to announce a new partnership with Real Food for Real Kids, an organization which prides itself on delivering healthy, nutritious, and freshly prepared meals daily, now providing its services to Network’s child care centres.

5

Technology Innovations

2024 will continue to bring a paradigm shift to Network’s IT, cybersecurity, and communication systems but most notably with the launch of Zoom Communications. Using this new telephone system welcomes a whole new realm, as voice communication technology will be clearer and highly accessible. Network will be providing training for its educators and staff to learn to use and maximize these new digital tools. With Zoom Communications, management, centre supervisors, quality assurance consultants and administrative and accounting staff will be able to schedule Zoom virtual meetings and workshops, promoting outreach and communication throughout the Organization.

Financial Highlights

Year ending December 31, 2023

$28956209
Total Revenue

55.2%

Grant Revenue

$15,982,008

28.7%

Subsidized Child Care Fees

$8,316,342

13.8%

Child Care Fees

$4,001,582

2.3%

Other Revenue

$656,277

$23588929

Total Expenses

62.4%

Salaries & Benefits

$14,722,977

16.2%

Provider & Contractor Fees

$3,812,780

8.1%

Occupancy Costs

$1,913,376

4.1%

Food

$976,923

3.5%

Program

$823,842

3.2%

Office & Administrative

$761,011

2.5

Amortization

$578,020

Excess of Revenue Over Expenses for the Year - $5,367,280

Note: Copies of financial statements audited by KRP LLP Chartered Professional Accountants, may be provided upon request.

Staff Members & Providers

Staff Members

A

Nasra Abdi
Aziza Abdulaziz
Haali Ahmed
Jasmine Aitken
Zewditu Akele
Mosa Nazma Akter
Nahida Akter
Heyam Al Tarsha
Maria Alberga
Fatima Ali
Shernell Alleyne
Cheridainne Almazan
Daisy Arenasa
Roshini Arithas
Arineh Armenakpour
Aurea Arredondo
Hana Abebe Ayalew

B

Ericka Divine Bael
Sally Bacchus
Kavenie Arian Balbad
Abbegale Baldwin
Cindy Marcela
     Banguero Serrano
Padma Banjade
Mariam Baroi
Amaneh Barzegari
Thulasimalar
     Bastiampillai
April Bautista
Tianna Beggs
Celeste Benjamin
Jennifer Benjamin
Yongzhu Bi
Anzhelika Bielukha
Alphine Bondoc
Sandy Botelho
Nardia Buchanan

C

Divina Cabading
Rubina Caldez
Jessica Calouro
Danielle Campbell
Brianna Campbell
Wanfang Cao
Kyrene Caparas
Nadine Capleton
Olivia Carello
Jennifer Carter
Maria Castaneda
Shu Yi Cen
Jacqueline Cervoni
Wing Chan
Yuk-Ying Chan
Chin Yao Chang
Keturah Charles-Rogers
Carla Maria Chavarria
Yan Lan Chen
Kangzhen Chen
Rashayna Chisholm
Yan Tung Crystal Chu
Stephanie Chin
     Yu Chung
Cynthia Clarke
Gloria Corloncito
Virginia Cuadro
Celine Cummings

D

Reetu Daddar
Barbara De Cicco
Anabela De Melo
Loretta Delos Angeles
Hodan Deriya
Harsha Desai
Edna Dioneda
Melany Dogino
Kelli-Ann Duggan
Anita Dukharan
Thelma Dumaquion
Gregory Dumas
Alloris Oneka Dyer

E

Petall Edwards
Wendy Elejaide
Vincent Elumba
Selamawit Estifanos

F

Flowrin Falia
Juecong Fang
Lucky Fardusey
Mei Xia Feng
Anecia Ferguson
Diane Frias
Amanda Fulton

G

Aubrey Gablan
Megan Mae
     Gallant-Samanica
Eva Garaffa
Joanna Mae Garcia
Amber Giroux
Fanouria Gkizali
Maria Granato
Shirnette Green
Juvelyn Grospe

H

Sabrina Hajiyeva
Teri Harley
Nancy Hoang
Maliheh
   Hooshmand-Jafary
Shahina Hossain
Fei Fei Huang
Li Xiu Huang

I

Fardoshi Islam

J

Antoinnia Briana James
Nastaran Jami
Anushi Jay
Jie Jiang
Rachael John

K

Dimitra Kampyli
Maria Katsigarakis
Davinder Kaur
Manpreet Kaur
Shanice Keane
Sakineh Khalilinejad
Kamrun Khan
Ara Rowson Khanam
Laya Khatamian
Selamawit Kidane
Panayiota Kintis
Fatemeh
     Kouhestanifarouji
Piumi Kurukulasuriya

L

Maleeha Ladha
Desiree Lakhan
Lai Ching Lam
Shanti Lama
Ntesara Langkozi
Eunjin Lee
Doris Lei
Maribel Leon
Jacqueline Levy
Xue Lian Li
Cuiyi Li
Mingyu Cherrie Li
Lindita Lika
Yu Sze Lin
Min Yan Lin
Qiuping Lin
Wan Chi Liu
Stephanie Llavanes
Natalie Lloyd
Joan Lopez
Leanne Lowes
Evelyn Lungay

M

Effie Jane Maclean
Athenna Magno
Min Yu Mai
Christina Michelle
     Malakovski
Amor Mangubat
Whiza Anne Maramba
Ana Maravilla
Luciana Marino
Jana Maslev
Antonia Mastrella
Emely Mazariegos
Maria Eduarda Menon
Arta Mici
Marzieh Miri
Taeko Mizukami
Hong Mei Mo
Christina Modopoulos
Aneesah Mohamed
Sabrina Monah
Arminda Joyce Mora
Erika Maria Moreira
     De Souza
Danielle Morra
Sukisa Muhimpundu
Mohana Mylvaganam

N

Godla Soumya Naidu
Manveer Kaur Nehal
Trishelle Sashauna
     Newman
Tien Nguyen

O

Rosaria Orellana
Angela Oropeza Diaz
Jane Otero

P

Patricia Pacheco
Sally Medeiros Pacheco
Inthuja Packiaraja
Dianne Palhinha
Nick Pappas
Jeyavathany
     Paramanantham
Seoyun Park
Deomattie Persaud
Indira
     Persaud Campbell
Lesley Pigott
Nisha Pitroda
Kahseendah Pompey
Rehana Akter Popy
Diana Powell
Julie Poya-Lama
Leonora Prado

Q

Sayida Binish Qadir
Tanvir Quader
Jennielyn Quilang

R

Sonia Rahman
Mithula Rajagopal
Vineta Ramdeo
Eimee Ruth Ranada
Yanesha Ratnakumar
Raveena Ravinthiran
Wilma Regala
Shumaila Rehan
Hedda Reyes
Amber Ritchie

S

Erika Santana
     -Vanegas
Blessi Santiago
Francesca Santoro
Christelle Sayers
     -Jackson
Debbie Seerattan
Iman Shehata
Yanje Sherpa
Agata Siczek
Aurelia Simon
Sandhya Singh
Margaret Smith
Kerian Smith
Isabela Solis-Lazano
Tomislava Stanisic
Vanessa Sterling
Nadia Stirpe
     -Georgiou
Stellina Alexandra
     Stratis

T

Melanie Jill Tan
Kanya Thapa
Vasiliki
    Theocharopoulou
Kasis Timalsena
Paraskevi Tsimenidis
Sangyal Tsogyal
Pamela Tugade

U

May Rachel Uy
Zilan Uzunkodalak

V

Luis Varessis
Nanette Villarba
Spyros Volonakis
Hoang Phuong
     Thao Vo
Effie Vrazalis

W

Serena Walker
Andrea Walker
Lei Wan
Chong Wen Wang
Elma Wedderburn
Hiu Laam Wong
Karen Ho Lam Wong
Ka Ying Wong
Wei-Ning Wu
Qing Feng Wu
Xiuming Wu

X

Fang Xiao
Jianling Xie

Y

Fen Yao
Ashee Yaser
Jianyi Ye
Hao Yin
Tenzin Yingsel
Sau Ting Yiu
Hyun Kyung Yoon
Arlene Youngsam

Z

Ishrat Zahan
Aygun Zargari
Anila Zemblaku
Yanfeng Zhou

Affiliated Providers

A

Venus Abbugao
Sahra Abdi
Shamso Abdi
Khamar Abdinoor
Fatima
     Abdirahman Mohamed
Safia Abdullahi
Saynab Abdullahi
Hamdi Adam
Suddis Aden
Ubax Aden Isak
Nessa (Kelly) Agdomar
Fozia Ahmed
Hinda Ahmed
Ijabo Ahmed
Anisah Al-Qadasi
Fatuma Ali
Hawa Ali
Istaahil Ali
Nazli Ali
Tahani Ali
Mareah Anwar

B

Safiya Badat
Samim Badat
Nimo Bile
Shaneeza (Yvonne)
    Buchana

C

Julia Chavez

D

Zahro Daqane
Mariam Darman
Maria De Freitas
Carmen De Melo
Seylon Dirie
Teresa Domingos

E

Rita Evans Sealy

F

Dunia Farah
Zahra Farah

G

Selam Ghebrenegus
Marcia Griffith

H

Yordanos Habte
Shukri Haji
Maryam Hassan
Marian Hussein

I

Samira Ibrahim
Shamim Islam
Deqa Isse
Kaltom Ahmed Isse

J

Sathyananthy (Jeeva)
     Jeevakanathan
Sarah Joseph St Marie

K

Jacqueline Keane
Dorothy Kessie
Kawser Khan
Yeasmin Ara Khanam

L

Carol Magly Limas

M

Muneera Mahmood
Rahel Mamo Siber
Maritza Martinez
Saron Mengstu
Malyoun Dahir Meraneh
Ruta Mesfin
Helan Miah
Farhia Mohamed
Farhia Husien Mohamed
Hamso Mohamed
Suhira Mohamed
Fartun Mohamud
Shukri Mohamud
Sofia Mohamud
Fatuma Mussa

N

Faduma Nur
Kin Nur

O

Rahel Okbay
Fardowsa Omar
Fatima Omar
Hindia Omar
Lula Osman Omar Ege
Sadia Osman

P

Maria Pacheco
Rowena Parbu
Cristina Pardo
Saajida Khatun Pathan
Maria Goretti Penacho
Lilowatie (Leila) Persaud

Q

 Pearl Quash

S

Hodan Samatar
Helen Samuel
Ramona Sanchez
Aasiyah Shaikh
Aisha Siddiqa
Humera Siddiqi
Colleen Sutton

T

Kisanet Tesfahuney
Luna Tewelde

V

Angelina Valdez
Yolanda Valencia
Hamida Moosaji Varachhia
Nafisa Varachhia

W

Alice Warren
Fadumo Warsame
Maritza Wong

Y

Amino Yalahow
Fawzia Yousouf
Fathiya Yusuf
Maryan Yusuf

Board Members, Advisors, & Community Partners

Directors and Officers

President: Bob Monteiro, BA
Vice-President: Rachael Simser, MA, LLB
Secretary: Minodora Grigorescu, M.Ed.
Treasurer: Nick Tsimidis, CPA
Past President: Stephen Males, LLB

Board Liaison

Stan Smyer

Executive Director

Spyros Volonakis

Business, Financial and Program Advisors

Andrea Young, RD
BDO Canada, LLP
Douglas R. Varty CPA, CA

Chartered Accountants (Auditors)

KRP LLP Chartered Professional Accountants

Legal Advisors

WeirFoulds LLP
Crawford Chondon & Partners LLP
Rae Christen Jeffries LLP
Iryna M. Iwachiw BPA, LLB. l.I.M

Management Team

Jasmine Aitken
Maria Katsigarakis
Christina Michelle Malakovski
Nadia Stirpe
Luis Varessis
Lei Wan

Community Partners and Funding Agencies
 
 

Past Annual Reports