Annual Report 2021
Raising Our Future
Mission Statement & Core Values
To provide exceptional early learning experiences and child care services to children and their families in a community of diverse needs.
Network Child Care Services (Network) operates and delivers services and programs guided by a shared belief in core values and principles. Network values:
- Children, families, their needs, and the needs of their community, as the pivotal purpose of our ambition.
- Mutual respect, diversity, inclusiveness, and equity in all its services and decision-making practices.
- Positive and responsive engagement and ongoing communication with parents/guardians for their unique strengths, perspectives and contributions to our program that will enable us to best meet their child’s needs.
- The dedicated Staff and Affiliated Home Child Care Providers and their professional contribution, continuous professional learning, and commitment to Network’s mission statement and goals.
- Liaisons with community partners and resources who provide opportunities for the children to develop close connections with a wide range of community supports.
Network is committed to achieving and maintaining equity, respect, dignity and inclusiveness, in all of its activities. Network’s objective is to welcome, support, recognize and honour the uniqueness of each and every individual who is part of the Network community. Network prides itself in embracing and respecting diverse backgrounds, values, and perspectives within its community and strives to create environments and spaces that are safe and comfortable and where everyone is accepted for who they are.
In support of those goals, Network:
- Strives to maintain equitable representation throughout its community.
- Honours and respects religious, racial, and cultural diversity and their intersecting identities.
- Insists on conduct that promotes mutual respect, inclusiveness, and equity for individuals of all race, ethnicity, gender, sexual orientation, class, age, religious beliefs and physical abilities.
- Seeks to enrich our understanding and knowledge of Indigenous perspectives and work towards implementing the Calls to Action issued by the Truth and Reconciliation Commission as applicable specifically to the education and care of children.
- Promotes accessibility by identifying, preventing and removing barriers in all our facilities, programs and services.
- Provides support and accommodation for students who may be experiencing a diverse range of social, emotional and physical health needs.
- Condemns all forms of racism including systemic, prejudice, stereotyping, racial profiling and micro-aggressions. Our commitment to diversity is reflected in Network’s services, decision-making practices, culture and policies.
Board President’s and Executive Director’s Report
Welcome to Network Child Care Services’ 31st year in providing licensed, early years learning and child care services to families with young children in Toronto.
We are delighted to see everyone back in person after two and a half years of isolation. As much as our virtual tools allowed us to connect and support the continued delivery of our programs and services, nothing, in our view can replace the full return to in-person human interaction. Let us hope that we have seen the worst of COVID-19 and that when we refer to this period, it conjures memories of survival, compassion, collective support, and collaboration.
Network’s 2021 Annual Report demonstrates how members of our child care community pooled their efforts and went over and above their usual work activities to overcome the roadblocks caused by the Pandemic. We can say very confidently that many of our families were supported and sustained by the child care community’s compassionate work during this unprecedented time. We did it, and we did it together.
In 2021, Network advanced strongly into its third decade of growth and development. It weathered the “pandemic storm” courageously and adjusted swiftly and nimbly to challenging and ever-changing restrictions. Network’s stability as an organization and its integrity in all aspects of its operations enabled it to provide dedicated and exceptional licensed care to thousands of children and families throughout Toronto, with only minimal disruptions.
Turning to some of the specific challenges, Network tackled the seemingly relentless challenges of room closures and mandatory restrictions. Personal Protective Equipment quickly became readily available at all Child Care Centres and Home Child Care programs, in adherence with the requirement to always remain masked. COVID-19 screening became a regular part of Families, staff and affiliated Provider’s morning routines as every cough seemed to signal concern.
Against such challenges, Network was very grateful for the funding enhancements it received from the Federal Government, the Ontario Ministry of Education, and the City of Toronto Children’s Services. It would not have been possible to meet the various challenges without this financial support, and for that, we thank all three levels of government.
Network’s efforts to respond to the Pandemic’s daily challenges did not eclipse its commitment to recognizing and celebrating one of its core values: cultivating positive spaces where children and staff thrive and want to be. This undoubtedly requires continued work and the application of our core principles of diversity, equity, and inclusion. In this spirit, as summer turned to autumn, Network commemorated Truth and Reconciliation Day on September 30th, 2022. Network’s staff and Affiliated Home Child Care Providers promoted the message that Every Child Matters in all their activities. Although orange t-shirts were worn first and foremost to remember all those children whose lives were lost to the dreadful experience of the residential schools, they also served to remind everyone of Network’s ongoing commitment to providing exceptional care to young children and families throughout our programs. As we look forward to future activities in 2022 and beyond, we are grateful for the dedicated and tireless efforts of Network’s talented Educators, staff, and Affiliated Home Child Care Providers, without whom Network’s mission could not be realized.
As we continue to plan for Network’s future growth in the coming years of this new decade, we would like to express our deepest gratitude for the ongoing support of the Ministry of Education, the City of Toronto Children’s Services, and the Toronto Catholic District School Board. Certainly, without the necessary funding which Network received from the City of Toronto Children’s Services in particular, our capital projects, which began in 2020 and were completed in 2021, would not have been realized. These projects included the addition of Infant Care at four Child Care Centres as well as the renovation of our Main Office, and the Home Child Care Division.
We would also like to extend our most sincere thanks and appreciation to all Families who have trusted Network to care for their children, particularly during the latter half of this most difficult global pandemic. Their confidence in our programs, and Educators, has been both impactful and crucial to Network’s success.
Finally, a very warm and heartfelt thank you to Network’s Board of Directors and Advisors for their thoughtful insight and committed leadership, as well as all the individuals and community partners who have contributed to Network’s advancement over the past year!
We look forward to maintaining and enhancing our unwavering commitment to delivering safe Early Years and Child Care of the highest possible calibre and pedagogy throughout all our Programs.
Renovations completed at 5 Network locations!
Network began renovation work at our head office located at 756 Ossington Ave in Toronto in April 2020. Shortly after, architects began planning the new location for our Home Child Care office. From floor plans to strategic furniture choices, the vision for these new office spaces had finally become a reality in 2021. At the same time, 3 of our child care centres also began renovation work to update and rejuvenate the child care space. By the end of 2021, renovation projects at Group, Jubilee and Just Kids included the addition of infant rooms and other general upgrades to the physical space, thus expanding our offering to more families and providing more child care spaces. These projects have made Network offices and child care spaces a more modern and comfortable environment for all to enjoy!
2021 marked a significant year for Network, as we celebrated our Organization’s 30th year!
This is a tremendous accomplishment for any organization. Network marked this occasion in the safest way possible with COVID-19 considerations, by hosting a virtual Annual General Meeting with all staff, affiliated Home Child Care providers, and various partners. It was a celebratory evening filled with speeches, commemorative recognition, and a guest speaker. Notable guests Network had at this meeting included the General Manager of Toronto Children’s services, Shanley McNamee, as well as a message from the Prime Minister’s office, presented by Judy Sgro, Federal MP. Our key note speaker, Sarah McVanel, engaged us in a lively and self-reflective presentation on the topic “The Flip Side of Failing”. Additionally, we had a fruitful presentation celebrating staff accolades presented by our Human Resources Manager, Nadia Stirpe. We updated our logo to reflect this momentous occasion.
Network implemented Storypark across the Organization to improve communication and engagement
Storypark is an app that effectively streamlines secure two-way communication between families and their child’s educators. The application is free for all Network families to join. Storypark enables our staff to build learning and development profiles for each child, allowing them to share images, videos, and messages safely and securely, and enables instant communication between the families and educators. Families are able to have direct communication with their child(ren)’s educators whilst in the Programs and gives our Organization visibility and reportable statistics on how we communicate, and how much we communicate with the families we serve.
Orange Shirt Day
On September 30th, 2021, Network supported the National Day for Truth and Reconciliation, also known as Orange Shirt Day. The notion that Every Child Matters is integral to the inclusivity and diversity of Network’s ethos and the families we serve, but this is even more important considering the revelations surrounding the Residential School system across Canada. As part of the day, we provided all staff and affiliated Home Child Care Providers with an Orange Shirt. The children decorated their own paper orange shirts as an art activity, we shared information and educational resources with staff, affiliated Home Child Care Providers and Parents, and took lots of pictures to share with families on Storypark and our Social Media pages.
2021 Year In Numbers
“We’re so thrilled with the excellent care our daughter receives in Yolanda’s home! Yolanda is full of energy and is always engaging the kids with songs, crafts and learning letters, numbers and colours. We couldn’t ask for anything more knowing that our daughter loves Yolanda and is treated like family in her home.”
—Hannah V., Parent with Provider Yolanda
“Helan is truly a leader in her community and she leads with kindness in her home daycare. She loves babies and children and shows this by focusing on the positive attributes of each child. As a parent, I feel lucky that Helan is our childcare provider.”
—Terri-Lynn L., Parent with Provider Helan
“Absolutely amazing experience! Always felt comfortable and trusted leaving my daughter in Jeeva’s care. She’s a genuinely kind human being who cares for your children like they are a part of her own family.”
—Namgyal O., Parent with Provider Jeeva
“I am very thankful to have Marian as my home child care provider. My children love her, and they enjoy their time at daycare. My son can be challenging at times, but Marian always handles the situations with such care and understanding.”
—Leonda P., Parent with Provider Marian
“Selam has great energy that our little one immediately picked up on. Selam was very eager to accommodate our needs and wants - including cloth diapering and using gender neutral pronouns for our child. Selam helped us and our baby navigate growing pains with calm and patience.”
—Mark M., Parent with Provider Selam
“Thank you all so much for all your hard work and making Selene feel so comfortable in her daycare.”
—Steven & Stephanie, Parents from Wade Avenue Early Years Learning & Child Care Centre
“Thank you to all ECE workers and assistants, but a huge thanks to these women! Thank you for your time and dedication in teaching and raising our children, Lorenzo and his family are grateful. Without many of you, many of us parents wouldn’t be able to go to work with the security of our children being in good hands.”
—Lorenzo’s family, Parents from Bendale Acres Child Care Centre
“From the day Abby arrived in the infant room, to her recent graduation to the toddler room, she has received the best care and food, and can’t wait to go to the daycare every day. You all have opened up her world in a big way. Thanks again!”
—Chandra & Daniel, Parents from Child’s Nest 121 Early Years Learning & Child Care Centre
“My son loves the after-school program at St. Victor. There are days when I pick him up and he doesn’t want to leave. The program is well organized, and the instructors are all very helpful.”
—Lavina L., Parent from St. Victor School Before & After Child Care Program
“My daughter may not always be easy to handle due to her high energy levels but I know that I can rely on the child care staff to deal with any situation she may encounter and help her if she needs it. The attention and care they give my daughter makes me extremely happy knowing she is safe and well looked after. I can leave after dropping them off knowing she is in the best of hands.”
—Sinead M., Parent from St. Victor School Before & After Child Care Program
“My son has been attending daycare at Network Child Care since he was about 1-year-old. He’s thriving and learning new things every day. I feel confident that my son is not just well cared for but loved. The smiles and growth I have seen says so much about the environment, it all comes down to the amazing staff.”
—Blessing E., Parent from St. Aiden School Early Years Learning & Child Care Centre
“Finding the right daycare for our then 6-month-old baby, was not an easy journey. However, when we got referred to Network, we had a sense of relief. The centre Supervisor, Jenny, and her team of teachers and assistants all are very professional. On top of that, we are able to see what activities our child is doing and be updated of the events/activities that are being held at the center through the Storypark app which we like the most!”
—Stelios’s mom, Parent from Bendale Acres Child Care Centre
"Our child feels safe and cared for and tells us about the fun activities he does every day. We are truly grateful to the staff as they are kind, welcoming and really great with the kids. We also really appreciate the healthy lunches, fun pictures, and videos via the Storypark app."
—Brian N., Parent from St. Aiden School Early Years Learning & Child Care Centre
“Bendale Acres Child Care Centre is an amazing place for the little ones. Teachers here are very kind and patient. They do lot of fun activities and post pictures on Story Park. My daughter loves to come here every day. I highly recommend it.”
—Avanni’s mom, Parent from Bendale Acres Child Care Centre
Training In 2021
2021 was a year of learnings & continuing education for us all. Network Child Care Services partnered with numerous organizations to bring its staff and affiliated Home Child Care Providers various topics of interest so that our workforce is knowledgeable in key elements within our sector, as well as diversity. The following is a brief outline of what the staff and affiliated Home Child Care Providers learned in 2021…
Training presented by the Early Childhood Community Development Centre (ECCDC):
- Innovative Strategies for Engaging Families in the Early Years
- Taking Care of Me to Take Care of You – Wellness Session
Quality Interactions: The Value of Meaningful Relationships Presented by Workshop Associates
Fostering Queer and Trans-Inclusive Work Environments Presented by The 519
Duty to Report Training: The Community Responds To Child Abuse Presented by BOOST: Child & Youth Advocacy Centre
Introduction and training of the
- Engaging Families: A session on optimizing rich family engagement and collaboration through Storypark.
- Reflecting on Stories and creating richer pedagogical documentation.
- Community of Practice: Introducing the CoP, professional practices, collaboration, and what to expect.
AODA Training/Human Rights Presented by Human Rights Tribunal.
AODA Customer Service Standard Presented by Nadia Stirpe-Georgiou.
First Aid Training Presented by Link To Life.
Annual Symposium Keynote presentation: Flip Side of Failing: How unconditional recognition ignites, resilience, relationships, and retention Presented by Sarah McVanel, MSc, CHRP, PCC, CSODP
Training presented by Workshop Associates (exclusively offered to Affiliated Home Child Care Providers):
- Running Your Home Child Care Business
- Paint Your Plate
Programming with Visuals Presented by The Macaulay Centre (exclusively offered to Affiliated Home Child Care Providers)
Self-regulation: Rethinking Behaviour Presented by The Macaulay Centre (exclusively offered to the families of Network Child Care Services)
Childhood Diabetes: A Workshop for Network Parents Presented by: Registered Nurse Consultant, Mary Kate Asante-Antwi
Throughout 2021, Network continued to adhere to all health measures and guidelines from Toronto Public Health, Toronto Children’s Services, and the Ministry of Education. As the pandemic ventured through its peaks and valleys, Network continued to provide all staff and affiliated Home Child Care Providers with personal protective equipment (such as KN95 masks), cleaning supplies to ensure that all families, staff and affiliated Home Child Care Providers remain safe and continually offered various training opportunities which reviewed COVID-19 guidelines. Additionally, Network provided HEPA air purifier units in each playroom throughout our Centres.
Lastly, in addition to nightly professional cleaning, we further enhanced our cleaning measures to include weekly deep cleaning and disinfecting geared to reducing the viral spread of COVID-19.
Rapid Antigen Testing and Screening
As per the requirements from the Ministry of Education and Toronto Public Health, Network developed policies around vaccination requirements. This meant that any unvaccinated staff or affiliated Home Child Care Providers and their residents were required to submit Rapid Antigen Test results twice per week to their supervisors. The Rapid Antigen Tests were provided by the Ministry of Education and distributed by Network Child Care Services.
As the pandemic continued to evolve, screening had become one of our everyday practices. Network believed that continued use of screening would be the surest way to protect the health and safety of the children, as well those around the centre and inside affiliated Home Child Care providers’ homes.
In an effort to make the screening process simpler and much less time consuming each day, Network proudly implemented an active self-screening digital assessment tool for everyone to complete and submit each day before entering the child care premises. GoEvo provided a clean and simple interface for all users to complete their self-screening.
By the end of 2021, Network’s staff, affiliated Home Child Care Providers, and the families attending child care would no longer screen on paper at the child care space, but rather complete digital screening for themselves and their child(ren) at their convenience in the morning on a cellphone or digital device. When parents would drop off their child, when a staff member goes to work, or before child care begins at the home child care space, screening results would be submitted for clearance. Our mission with this application was to make drop off a much quicker process and reduce wait times outside of the child care space.
Network to re-imagine website, for a more clean, modern look. Making it easier for users to navigate:
We are excited to report that we plan to re-launch and revitalize Network’s website. This project will modernize the site’s graphics, navigation and above all making it more user-friendly for families. The site will undergo changes to appear more modern and visually pleasing, by greatly reducing the copy on each page and replacing the photos with ones that have a more colourful representation of Network’s programs and services. Additionally, we will also make changes to our mobile website experience, where users can see more information in the palm of their hand. We also endeavor to add two of the following features: a Gallery of Photographs (Child Care Centres and Home Child Care homes) and an interactive Virtual Tour of the Child Care Centres.
Fully Integrate digital COVID-19 screening across Organizations:
The digitization of COVID-19 daily screening will reduce paperwork, labour force and greatly improve efficiency when screening our children and staff. Network believes that within the foreseeable future, continued use of screening will be the surest way to protect the health and safety of the children, as well as those around the centre and home child care premises. Starting in 2022, Network’s staff, affiliated Home Child Care Providers, and the parents we serve will complete the screening for themselves and their child(ren) whenever is convenient in the morning on a cellphone or digital device. Our mission with this application will be to make drop off a much quicker process and reduce wait times outside of the child care space.
Plan the first in-person Symposium in 2 years:
Network is excited to announce that we have scheduled an in-person Symposium for our staff on November 19, 2022, and for our affiliated Home Child Care Providers on November 12, 2022. These Symposiums will take place at the Novotel Hotel, North York. In the morning on both days, we plan to provide updates regarding Network’s programs and services underlying the Organization’s vision for the upcoming year. In the afternoon, our staff and affiliated Home Child Care Providers will take part in interactive, team and skill building workshops. We hope these workshops will empower the participants with knowledge and skills to bring back to their various programs.
At the request of our Board of Directors, Network intends to initiate a process which will provide us with a blueprint report of our Organization that will lead us to the next interval in Network’s strategic growth plan. Network’s entire Management Team will participate in this process, aptly called “The Blueprint”. The Blueprint will contain three elements in which the Management Team will build upon. These three elements are the Organization’s purpose, its business architecture, and its purpose story. Once these are established, the next step in 2022 will be to implement The Blueprint throughout Network, with the guidance of an external business consultant.
Extensive & Inclusive online training opportunities:
Network firmly believes in the value of continuing education and learning throughout the year. The skills we learn and apply into our professional and personal lives benefit those around us, and those who we interact with on a daily basis. The objective is to elevate professional expertise and inclusive knowledge of all participants in achieving a greater level of early years and child care delivery. Some of these opportunities will include:
- Celebrating Black History Month within Early Learning and Child Care Programs presented by the Early Childhood Community Development Centre.
- Indigenous Gifts, presented by the Indigenous Perspectives Society
IT and Cyber Security Assessment:
Network will be partnering with BDO Canada to begin discussions on making Network Child Care Services a more “Modern Workplace” from a technology perspective. This project will include interviews with staff, training and the introduction of various computer tools to improve workplace efficiency.
Year ending December 31, 2021
• Grant Revenue (37.6%) $7,166,309
• Subsidized Child Care Fees (35.3%) $6,716,908
• Child Care Fees (18.0%) $3,419,064
• Other Funding (9.0%) $1,709,331
• Other Revenue (0.2%) $28,687
Total Revenue $19,040,299
• Salaries and Benefits (61.3%) $10,612,357
• Provider & Contractor Fees (15.9%) $2,753,670
• Occupancy Costs (10.0%) $1,730,912
• Office and Administrative (4.1%) $703,157
• Program (3.7%) $637,247
• Food (3.4%) $585,206
• Amortization (1.7%) $295,148
Total Expenses $17,317,697
Revenue Over Expenses $1,722,602
Note: Copies of financial statements audited by KRP LLP Chartered Professional Accountants, may be provided upon request.
Lee Li Nee Agnes
Angel Melinda Tavares Aguiar
Mosa Nazma Akter
Heyam Al Tarsha
Marla Regina Faye Blanco
Crisanto Paulo Bustamante
Shu Yi Cen
Chin Yao Chang
Carla Maria Chavarria
Yan Lan Chen
Lydia Sea-Yeun Chor
Stephanie Chin Yu Chung
Barbara De Cicco
Loretta Delos Angeles
Celeste Alexandra Drakes
Alloris Oneka Dyer
Wendy Elejalde Murillo
Maureen Rose Everatt
Mei Xia Feng
Megan Mae Gallant-Samanica
Joanna Mae Garcia
Italia Lisa Guarini
Yu Juan Ivy He
Jane Zhiqian Huang
Fei Fei Huang
Li Xiu Huang
Antoinnia Briana James
Filiz Karaagac Sag
Ara Rowson Khanam
Hyun Ju Lee
Xue Lian Li
Mingyu Cherrie Li
Min Yan Lin
Maricel Mejia Linga
Wan Chi Liu
Irma Joan Lopez-Laggui
Effie Jane Maclean
Patricia Magalhaes De Oliveira
Min Yu Mai
Christina Michelle Malakovski
Whiza Anne Maramba
Robyn Brenda Marsh
Arminda Joyce Mora
Manveer Kaur Nehal
Rachel Man Shan Ng
Sadia Afrin Nishad
Angela Oropeza Diaz
Sally Medeiros Pacheco
Joana Laurice M Padilla
Vera Mae Pagat
Little Alythe Pascoe
Mary Grace Perez
Simone Katrina Phillip
Ivorie A Pinto
Rehana Akter Popy
Sayida Binish Qadir
Raven Olivia Reid
Doris Isabel Risso-Rocco
Marlene Silva - Armas
Sonia Laurell Simon
Stellina Alexandra Stratis
Thi Set Kha Thach
Hoang Phuong Thao Vo
Chong Wen Wang
Harlene Arlene Williams
Qing Feng Wu
Hyun Kyung Yoon
Directors and Officers
President: Stephen Males, LL.B
Secretary: Minodora Grigorescu, M.Ed.
Treasurer: Nick Tsimidis, CPA
Director: Bob Monteiro, BA
Director: Rachael Simser, MA
Past President: Stan Smyer, BA
Business, Financial and Program Advisors
Andrea Young, RD
BDO Canada, LLP
Douglas R. Varty CPA, CA
Jasmine Aitken, OCT
Chartered Accountants (Auditors)
KRP LLP Chartered Professional Accountants
Crawford Chondon & Partners LLP
Rae Christen Jeffries LLP
Christina Michelle Malakovski
Carmen De Melo
Rita Evans Sealy
Ubax Aden Isak
Sarah Joseph St. Marie
Rahel Mamo Siber
Farhia H Mohamed
Dunia Farah Mohamed
Lula Omar Ege
Ontario Ministry of Education
City of Toronto Children’s Services
Toronto District Catholic School Board
Home Child Care Association of Ontario (HCCAO)
Canadian Child Care Federation
Davenport Perth Neighbourhood Centre
Four Villages Community Health Centre
Home Child Care Association of Toronto (HCCAT)
Macaulay Child Development Centre
Ontario Coalition for Better Child Care
Ontario Studies in Education (OISE)
Parkdale Queen West Community Health Centre
Quality Early Learning Network (QELN)